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Corporate Travel Management
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Carlson Wagonlit/ Albany Travel has been in business for over 20 years with a dedicated team of professional agents. Three years ago, we merged our agencies to provide even better and broader professional corporate travel services. Our corporate agents utilize many resources for the best rates and schedules; including Apollo's reservation system, internet fares, consolidators, and other distribution channels.Just some of the services and technology we offer all our business customers...
Carlson Wagonlit/Albany Travel is affiliated with one of the nation's largest and most progressive travel management firms, Carlson Wagonlit Travel.
We offer full travel services in one stop shopping. We book/support air, car, and hotels
The most up to date and sophisticated travel technologies available including-
Internet fare search of over 20 web sites on every itinerary.
RESX- an online, self-service corporate booking tool offering a user-friendly, Web-based interface for business travelers and/or their travel arrangers to book policy-compliant air, car, and hotel reservations 24/7. The Online Booking solution applies corporate policies and company negotiated contracts to help travelers make air, car, and hotel reservations in policy and on budget.
Auto ticket- works in tandem with RESX to issue your airline tickets 24/7.
Quality Assurance products provide 24/7 search for lower fares and better seats.
iBank- Our web based reporting provides travel management data including cost savings analysis, security tracking with up to the minute information on the location of your travelers, detail and summary reports of vendor usage, and travel policy compliance.
Global Hotel Program- ensures your travelers receive preferred rates even in business destinations where your own hotel program may not reach; discounts up to 20 percent off corporate rates and up to 40 percent off rack rates.
Hotel Rate Manager- Internet access to heavily discounted hotel rates in over 15,000 hotels worldwide
The most personal and focused service in the industry-
Customer Care Services- We treat each and every customer as a VIP.
One on one support for all accounting services and reporting requirements
Management of airline credits when we find lower fares after the tickets are issued.
Void and refund services at no cost
Preferred Vendor negotiations and support
24 hour emergency service
Upgrade services
Sophisticated phone systems- to distribute your call to your dedicated agent or team to assist with your travel needs
International bi-lingual specialists with over 22 years of experience including traveling and living all over the world.
Account Management- Your account manager is fundamental to creating a high quality, unified and progressive travel management program that is implemented and managed as a part of your overall business plan including rate negotiations.
Communication-electronic travel newsletters and alerts keeping you informed.
Consultative unbiased advice including destination information.
Someone to take responsibility and be accountable, we stand by our people so you are not left standing all by yourself.
Your time is valuable; we are here to help you.
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